FAQ

Frequently Asked Questions

What is Shaloz? arrow

Shaloz is your fast, on-demand delivery partner, instantly connecting you with verified local couriers. From urgent documents and thoughtful gifts to bulky packages, we make sending simple. Just enter your pickup and drop-off locations, choose your delivery option, and track every move in real time—we'll handle the rest quickly, safely, and with care.

How quickly can I get my package delivered? arrow

The moment you confirm your request, Shaloz instantly matches you with the nearest available courier—often in just minutes. Delivery times depend on distance and driver availability, but you'll always see live ETAs and real-time tracking so you know exactly when your package will arrive.

Where do you operate? arrow

Shaloz serves major U.S. cities and surrounding areas — from New York and Los Angeles to Chicago, Houston, Miami, and more. We're expanding our coverage every month, so fast, reliable delivery may already be just a tap away in your area.

What types of items can I send? arrow

From urgent letters and small parcels to oversized boxes, Shaloz can deliver it all—as long as it fits in a standard or large vehicle and isn't hazardous. Food, flowers, important documents, special gifts—if it matters to you, we'll deliver it safely and on time.

How do I track my delivery? arrow

After you hand off your package, you can follow every step of the journey through our live tracking map in the app. You'll also receive instant notifications at each milestone—pickup, on the way, and delivered—so you're always informed.

What about safety and security? arrow

Every Shaloz courier is background-checked, verified, and rated after each delivery. We also provide digital proof-of-delivery for your records, giving you full confidence that your package is in safe hands.

How much does it cost? arrow

Our pricing is clear and upfront, based on distance and package size. You'll always see the total cost before confirming your booking—no hidden charges, no surprises.

What if something goes wrong? arrow

If there's ever a problem—late pickup, delivery delay, or any other concern—our 24/7 support team is ready to help via support.shaloz.com. We'll work quickly to resolve the issue and make things right.

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Download Our

Driver App

Ready to get behind the wheel and start earning? Download the Shaloz Driver App today and join our fast-growing network of professional couriers. With a simple, intuitive interface, live GPS tracking, and instant payouts, you'll have everything you need to start making money on your terms.

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