Understanding Delivery Statuses

Delivery Status Flow

Know what each status means and what to do!

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Complete Status Flow

Your Delivery Journey:

Assigned → En Route to Pickup → Arrived at Pickup →
Picked Up → En Route to Drop-off → Arrived at Drop-off → Completed

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Status: Assigned

What It Means:

• You accepted the route
• Route in your active deliveries
• Haven't started trip yet

What to Do:

• Review pickup and drop-off addresses
• When ready, tap "Start Trip"
• Navigation begins

How Long:

• Until you start trip
• No time limit
• Start when ready

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Status: En Route to Pickup

What It Means:

• You started trip
• Navigating to business/pickup location
• Business knows you're coming

What to Do:

• Follow navigation
• Head to pickup address
• Tap "I've Arrived" when you reach location

Visible To:

• Business can track your location
• ETA shown to business
• Professional appearance matters

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Status: Arrived at Pickup

What It Means:

• You marked arrival at business
• Getting package
• Awaiting verification

What to Do:

• Enter business
• Get package
• Get verification code
• Enter code in app
• Tap "Confirm Pickup"

How Long:

• 2-5 minutes typical
• Time to get package and verify

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Status: Picked Up / En Route to Drop-off

What It Means:

• Package in your possession
• Confirmed pickup
• Heading to customer

What to Do:

• Secure package in vehicle
• Follow navigation to customer
• Prepare for delivery

Visible To:

• Customer can now track you
• Customer sees your ETA
• Real-time location shared

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Status: Arrived at Drop-off

What It Means:

• You're at customer address
• About to deliver
• Final step!

What to Do:

• Find customer/address
• Ring doorbell or knock
• Hand package or leave safely
• Prepare for photo

How Long:

• 1-3 minutes
• Quick delivery and photo

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Status: Completed

What It Means:

• Photo taken and uploaded
• Delivery finished
• Payment processed

What Happens:

• Earnings added to balance
• Delivery marked complete
• Customer notified
• Move to next delivery or go offline

Celebrate:

• You earned money!
• On to next one!

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Status: Cancelled

What It Means:

• Delivery was cancelled
• By you, business, or system
• No delivery occurs

Why:

• Business cancelled order
• You cancelled route
• Customer unavailable
• Technical issue

Payment:

• May receive partial payment if you already traveled
• Depends on how far you got
• Small cancellation fee (if you didn't cancel)

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Status Notifications

You're Notified:

• Status changes
• New routes available
• Payment received
• Important updates

Push Notifications:

• Phone alerts
• Even when app closed
• Sound/vibration
• Don't miss updates!

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Customer Visibility

What Customers See:

• Before Pickup: "Driver assigned"
• En Route to Pickup: Not visible to customer yet
• After Pickup: Your location in real-time
• Completed: Delivery confirmation

Your Privacy:

• Location shared only during active delivery
• Anonymous calling
• Professional boundaries

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Business Visibility

What Businesses See:

• Assigned: Your name, vehicle
• En Route: Your location, ETA
• Arrived: Ready for pickup
• Completed: Delivery confirmed

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If You're Delayed

Traffic, etc.:

• ETA updates automatically
• Customer sees new ETA
• No need to call unless very delayed
• Just keep driving safely

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Status Problems

Problem: Status Not Updating

Check:

• Internet connection
• GPS enabled
• App in foreground
• Tap status button again

Fix:

• Close and reopen app
• Check network signal
• Restart phone

Problem: Can't Change Status

Causes:

• GPS not accurate yet
• Not at correct location
• Network issue

Wait:

• GPS acquires signal
• Move to better location
• Try again

Problem: Stuck on One Status

Fix:

• Force close app
• Reopen
• Status should update
• Contact support if persists

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Best Practices

Status Updates:

• Update promptly
• Don't forget "I've Arrived"
• Confirm pickup right away
• Complete delivery immediately

Communication:

• If delayed, customer sees updated ETA
• Use in-app calling if needed
• Professional throughout

Accuracy:

• Only mark "Arrived" when actually there
• Don't mark complete before delivery
• Honest status updates

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Need Help?

Status Issues: Restart app, check internet

Can't Update: Contact help.shaloz.com

Questions: help.shaloz.com