Updating Profile Information

Keep Your Information Current

How to update your profile details!

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For Businesses

What You Can Update:

• Contact email
• Business information
• Team member details
• Pickup location addresses

Portal Settings:

1. Log into portal.shaloz.com
2. Click "Settings"
3. Update desired fields
4. Save changes

Cannot Change:

• Phone number (contact support)
• Business ID
• Account creation date

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For Drivers

What You Can Update:

• Name
• Email
• Profile photo
• Vehicle information
• Payment methods

In App:

1. Menu → Profile
2. Tap "Edit"
3. Change fields
4. Save

Cannot Change:

• Phone number (contact support)
• Date of birth
• Account ID

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Updating Email

Why Update:

• Receive notifications
• Account communications
• Receipts and confirmations

How:

1. Profile/Settings
2. Email field
3. Enter new email
4. Save
5. May need to verify new email

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Changing Phone Number

Special Process:

• Cannot change in app/portal
• Contact help.shaloz.com
• Verification required
• Security measure

Why Restricted:

• Phone is your login
• Security risk if easy to change
• Requires identity verification

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Updating Payment Info

Businesses:

• Settings → Payment Methods
• Add/remove credit cards
• Update card details

Drivers:

• Settings → Payment Methods
• Add/remove bank accounts/debit cards
• Set primary method

See Article 5.4 for payment details

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Profile Photo (Drivers)

Update Photo:

1. Tap profile photo
2. "Take Photo" or "Choose from Library"
3. Crop if needed
4. Save

Tips:

• Professional appearance
• Well-lit
• Clear photo
• Smile!

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Vehicle Information (Drivers)

Update Vehicles:

1. Settings → Vehicles
2. Add new or edit existing
3. Change license plate, type, state
4. Save

See Article 4.8 for details

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Business Information

Pickup Locations:

• Add new locations
• Edit addresses
• Update names

Team Members:

• Add/remove team members
• Update permissions
• Change assigned centers

See Articles 2.4 and 2.5 for details

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Notification Preferences

Control What You Receive:

• Email notifications
• Push notifications (drivers)
• SMS alerts
• Marketing communications

Manage:

• Settings → Notifications
• Toggle each type
• Save preferences

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Privacy Settings

What You Control:

• Who sees your profile
• Data sharing preferences
• Location sharing (drivers - only when online)

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Troubleshooting

Problem: Changes Not Saving

Fixes:

• Click "Save" button
• Check internet connection
• Refresh page
• Try different browser

Problem: Can't Update Certain Fields

Cause: Some fields locked for security

Examples:

• Phone number
• Account ID
• Date of birth (drivers)
• Business ID

Contact Support: help.shaloz.com for special changes

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Best Practices

Keep Current:

• Update email if changed
• Current address
• Active phone number
• Valid payment methods

Review Regularly:

• Monthly check
• After moving
• After bank changes
• When changing vehicles (drivers)

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Need Help?

Update Issues: help.shaloz.com

Need to Change Phone: Contact support

Profile Questions: help.shaloz.com