Deliveries Not Appearing (Drivers)

No Routes Showing - Fix It

Why aren't deliveries appearing?

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Problem: No Deliveries Showing

Common Causes:

1. Not Online:

• Check status in app
• Should say "Online" not "Offline"
• Tap "Go Online" if offline

2. No Vehicle Selected:

• Must enter vehicle info to go online
• License plate, state, type
• Required every time

3. Not in Service Area:

• Shaloz doesn't operate everywhere
• Check you're in covered city
• Move to busier area

4. Slow Time:

• Not many deliveries available
• Try busier hours:
• Lunch (11 AM - 2 PM)
• Dinner (5 PM - 8 PM)
• Weekends

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Check You're Online

Verify:

• Big button says "Go Offline" (means you're currently online)
• Status bar shows "Online"
• Green indicator

If Offline:

• Tap "Go Online"
• Enter vehicle info
• Try again

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Service Area

Shaloz Operates In:

• Select US cities
• Check if your area served
• May need to drive to busier area

Try Different Location:

• Commercial districts
• Shopping centers
• Restaurant areas
• Near pickup locations

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Vehicle Type

Try Different Type:

• If using "Box Truck" but not many large packages
• Switch to "SUV" or "Sedan"
• More delivery opportunities
• When going online, select different type

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App Issues

Technical Problems:

Try:

• Force close app
• Reopen
• Check internet connection
• Update app
• Restart phone

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Account Status

Check Account:

• Account approved?
• Not suspended?
• Payment method active?

If Issues:

• Check account status in app
• Contact support if suspended

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Location Services

GPS Must Work:

• Enable location (Always)
• See Article 6.7 for GPS fixes
• Routes use your location

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Wait Patiently

Sometimes:

• Just not many orders right now
• Wait 10-15 minutes
• Try different area
• Come back during busier hours (lunch, dinner)

Don't Give Up:

• Demand fluctuates
• Some days busier than others
• Keep app open
• Notifications alert you

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Competition

Other Drivers:

• Popular areas = more drivers
• Routes go to first to accept
• Try less popular areas
• Or wait for next route

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Maximize Opportunities

Strategies:

1. Stay Near Businesses:

• Restaurants
• Shopping centers
• Pickup locations

2. Work Busier Hours:

• When most orders happen (lunch, dinner)
• More consistent routes

3. Keep App Open:

• Notifications help
• But app open = see immediately

4. Be Ready to Accept Fast:

• Routes go quickly
• Accept quickly when appear

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Need Help?

No Routes for Hours: help.shaloz.com

Account Issues: Check account status

Include: Location, time of day, how long waiting