Notification Problems

Fix Notification Issues

Get alerts working properly!

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For Businesses: Not Receiving Notifications

Check Connection Status:

• Bell icon → Should say "Connected"
• Green = good
• Red = disconnected

If Disconnected:

• Refresh page
• Check internet
• Log out and back in

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For Drivers: No Push Notifications

Enable in Phone Settings:

iPhone:

1. Settings → Notifications
2. Find Shaloz Driver
3. Allow Notifications → ON
4. Sounds, Badges, Banners → ON

Android:

1. Settings → Apps → Shaloz Driver
2. Notifications → ON
3. Enable all notification types

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Check App Settings

In Shaloz App:

• Settings → Notifications
• Enable each type:
• New routes
• Payment received
• Account updates

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No Toast Notifications (Businesses)

Browser Popups:

• Bell icon → Settings (gear)
• Toast Notifications → ON
• Save

Browser Permission:

• Browser may block
• Allow notifications from portal.shaloz.com
• Browser settings → Notifications

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No Sound Alerts

Volume:

• Phone/computer not muted
• Volume turned up
• Check notification sound settings

Settings:

• Enable sound in app/portal settings
• Some browsers block sounds
• Try different browser

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Notification Badge Not Updating

Try:

• Refresh app/page
• Close and reopen
• Restart device
• Update app

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Too Many Notifications

Reduce:

• Settings → Notifications
• Disable types you don't want
• Keep important ones only

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Email Notifications

Not Receiving:

• Check spam/junk folder
• Add help@shaloz.com to contacts
• Verify email address correct

Too Many:

• Unsubscribe from marketing
• Keep transactional (order updates)

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WebSocket Issues (Businesses)

Real-Time Updates:

• Use WebSocket connection
• If disconnected: Refresh page
• Check firewall not blocking
• Reconnects automatically

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Need Help?

Notification Issues: help.shaloz.com

Check: Phone/browser settings first