Managing Orders with Shaloz

Handling WooCommerce Orders that Use Shaloz

Everything you need to know about managing Shaloz orders in WooCommerce!

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How Shaloz Orders Work

Customer Journey:

1. Customer places order, chooses Shaloz shipping
2. Order appears in WooCommerce as "Processing"
3. Order automatically syncs to Shaloz Portal
4. You fulfill in Shaloz Portal
5. Driver assigned and delivers
6. WooCommerce order automatically marks "Completed"

You Manage in TWO Places:

• WooCommerce: View order, customer info, products
• Shaloz Portal: Fulfill, track, manage delivery

Both Stay Synced (with webhooks)!

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Finding Shaloz Orders in WooCommerce

All Orders List:

1. WordPress → WooCommerce → Orders
2. Look for orders with "Shaloz" in shipping method

Filter by Shipping Method:

• Some themes/plugins let you filter
• Look for "Shaloz Shipping"
• Shows only Shaloz orders

Order Status:

• Processing: Needs fulfillment
• Completed: Delivered!
• Cancelled: Order cancelled

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Opening a Shaloz Order

View Order Details:

1. Click on order number
2. Order details page opens
3. See standard WooCommerce info:
4. Customer name, email, phone
5. Shipping address
6. Products ordered
7. Payment info

Plus Shaloz-Specific Info:

• Look for "Shaloz Fulfillment" box (right sidebar)
• Shows delivery status
• Tracking info
• Actions you can take

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Shaloz Fulfillment Box

What You'll See:

Before Fulfillment:

Shaloz Fulfillment
Status: Pending Fulfillment
[Button: Fulfill in Portal]

After Fulfillment:

Shaloz Fulfillment
Status: Sent for Delivery
Fulfillment ID: ful_abc123
[Track Shipment] [Refresh Status] [Cancel]

After Driver Assigned:

Shaloz Fulfillment
Status: Assigned to Driver
Driver: John Smith
Vehicle: Honda Civic (ABC123)
[Track Shipment] [Refresh Status]

After Delivery:

Shaloz Fulfillment
Status: Completed
Delivered: Nov 1, 2025 3:45 PM
[View Delivery Proof]

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Actions You Can Take

Fulfill in Portal:

• Clicks opens Shaloz Portal
• Goes to that order
• You fulfill from there
• See Article 2.3 for fulfillment steps

Track Shipment:

• Opens tracking page
• See driver location in real-time
• View delivery timeline
• Share link with customer

Refresh Status:

• Manually updates order status
• Gets latest info from Shaloz
• Use if automatic updates delayed
• One click, instant update

Cancel (if before delivery):

• Cancels Shaloz delivery
• Order stays in WooCommerce
• You handle refund/cancellation
• Only works before driver delivers

View Delivery Proof:

• Shows photo driver took at delivery
• Timestamp and location
• Proof of delivery
• Useful if customer disputes

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Order Notes from Shaloz

Automatic Notes Added:

With webhooks configured, you'll see:

Order Notes:
- Shaloz: Order sent for delivery (Nov 1, 3:05 PM)
- Shaloz: Driver John Smith assigned (Nov 1, 3:08 PM)
- Shaloz: Package picked up (Nov 1, 3:25 PM)
- Shaloz: Delivery completed (Nov 1, 3:47 PM)

Manual Notes:

• Click "Add note"
• Leave internal notes about delivery
• Customer won't see private notes

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Workflow for Processing Shaloz Orders

When Order Comes In:

1. Verify Order:

• Check products available
• Verify address is correct
• Confirm customer contact info

2. Prepare Package:

• Pick products from inventory
• Pack securely
• Label with order number

3. Fulfill in Shaloz Portal:

• Log into portal.shaloz.com
• Find order in Fulfillment Data
• Select and fulfill (pay for delivery)
• Driver assigned automatically

4. Wait for Pickup:

• Driver navigates to your location
• Status updates: "En Route to Pickup"
• Driver arrives and marks "I've Arrived"

5. Hand Package to Driver:

• Give driver verification code
• Driver confirms pickup
• Package on its way!

6. Monitor Delivery:

• Track in real-time if desired
• Or wait for "Completed" update
• WooCommerce updates automatically

7. Order Complete:

• Delivery done!
• Customer happy
• On to next order!

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Handling Customer Questions

"Where's my order?"

1. Open WooCommerce order
2. Check Shaloz Fulfillment box
3. See current status
4. Click "Track Shipment"
5. Share tracking link with customer
6. Or tell them: "Driver is 10 minutes away!"

"When will it arrive?"

• Check tracking for ETA
• Based on driver's current location
• Communicate honestly
• Add buffer (say 30 min if ETA is 20 min)

"Can I change delivery address?"

• Before driver picks up: Possible (cancel and recreate)
• After pickup: Contact help.shaloz.com
• Best: Get it right first time!

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Cancelling Shaloz Orders

In WooCommerce:

1. Open order
2. Shaloz Fulfillment box → Click "Cancel"
3. Confirm cancellation
4. Delivery cancelled in Shaloz
5. Manually change order status to "Cancelled" or "Refunded"
6. Process refund if needed

Or in Shaloz Portal:

• See Article 2.8 for cancellation steps
• WooCommerce updates automatically (with webhooks)

Refunds:

• Shaloz doesn't handle customer refunds
• You refund in WooCommerce as normal
• Shaloz refunds the delivery fee to you (if order cancelled before delivery)

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Troubleshooting Orders

Problem: Order Not Syncing to Portal

Check:

1. Order status is "Processing" (not Pending Payment)
2. API key is correct
3. Plugin enabled
4. View WooCommerce order notes for error messages

Fix:

• Update order status to Processing
• Check plugin settings
• Contact help.shaloz.com

Problem: Can't Track Shipment

Check:

• Order fulfilled in Shaloz Portal?
• Driver assigned yet?
• Webhook configured?

Fix:

• Fulfill order first
• Wait for driver assignment
• Click "Refresh Status"

Problem: Order Status Not Updating

Check:

• Webhooks configured correctly
• Delivery actually completed in Shaloz
• Internet connection stable

Fix:

• Click "Refresh Status" manually
• Check webhook setup (Article 3.8)
• Contact help.shaloz.com

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Best Practices

Order Management:

• Process orders promptly (same day)
• Have packages ready when driver arrives
• Keep customers informed
• Monitor Shaloz Fulfillment box for updates

Customer Service:

• Respond quickly to tracking questions
• Share tracking links proactively
• Set realistic delivery expectations
• Follow up on completed deliveries

Organization:

• Mark orders fulfilled each day
• Archive completed orders weekly
• Export for accounting monthly
• Review cancelled orders for patterns

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Need Help?

Order Management Questions?

• help.shaloz.com
• Include order number and issue description

Technical Issues?

• Check plugin settings
• Verify webhooks working
• Contact help.shaloz.com