GPS & Navigation Issues (Drivers)

Fixing GPS and Navigation Problems

Get navigation working properly!

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Problem: Location Not Updating

Causes:

• GPS disabled
• Location permission denied
• Poor signal
• App in background

Fixes:

1. Enable Location:

• Phone Settings → Apps → Shaloz Driver
• Permissions → Location
• Select "Always" (not just "While Using")

2. Enable GPS:

• Phone Settings → Location
• Turn ON
• High accuracy mode

3. Restart App:

• Force close
• Reopen
• Location should work

4. Move to Open Area:

• Away from tall buildings
• Under clear sky
• Better GPS signal

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Problem: Navigation Not Starting

Fixes:

• Tap "Start Trip" again
• Restart navigation
• Check internet connection
• Update app
• Restart phone

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Problem: Wrong Location Shown

Why:

• GPS acquiring signal
• In building/tunnel
• Poor signal

Wait:

• Usually improves in seconds
• Move to better location
• Signal strengthens

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Problem: "Turn Left" but Should Turn Right

Causes:

• GPS compass calibration off
• Phone upside down

Fix:

• Calibrate compass:
• Move phone in figure-8 pattern
• Improves accuracy
• Keep phone right-side-up

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Location Permissions

Must Be "Always":

• Not just "While Using App"
• Tracks while driving
• Even if phone locked

Set Correctly:

iPhone:

• Settings → Privacy → Location → Shaloz
• Select "Always"

Android:

• Settings → Apps → Shaloz → Permissions
• Location → "Allow all the time"

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GPS Signal

Best Signal:

• Under open sky
• Away from tall buildings
• Not in tunnels/parking garages

Poor Signal:

• Underground
• Dense urban areas
• Inside buildings
• Heavy tree cover

Tips:

• Mount phone near windshield
• Use phone holder
• Clear view of sky

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Network Issues

GPS Needs:

• GPS satellite signal
• Plus internet (for maps)

Check:

• Cellular data ON
• Good signal strength
• Not in airplane mode
• WiFi ON helps (assisted GPS)

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Battery Saver Mode

Can Affect GPS:

• Battery saver limits GPS
• Turn off for accurate tracking

iPhone:

• Settings → Battery
• Low Power Mode → OFF (while driving)

Android:

• Settings → Battery
• Battery Saver → OFF (while driving)

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App Issues

Try:

• Force close app
• Reopen
• Clear app cache
• Update to latest version
• Reinstall if persistent

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Using Alternate Navigation

If App Navigation Fails:

1. Copy address from Shaloz app
2. Paste in Google Maps or Apple Maps
3. Navigate with that app
4. Still mark arrived/complete in Shaloz

Not Ideal But Works!

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Need Help?

GPS Not Working: Check permissions first

Persistent Issues: help.shaloz.com

Include: Phone model, iOS/Android version