Payment & Cash-Out Problems

Payment Issues - For Businesses and Drivers

Fix payment and payout problems!

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For Businesses: Card Declined

Why:

• Insufficient funds
• Card expired
• Wrong CVV
• Bank blocked charge

Fixes:

1. Check Card:

• Not expired
• Sufficient credit available
• Card active

2. Try Different Card:

• Use backup payment method
• Or add new card

3. Contact Bank:

• They may have blocked charge
• Ask them to allow Shaloz/Stripe charges
• Security measure

4. Update Billing Info:

• Billing ZIP correct
• Name matches card

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For Drivers: Can't Cash Out

Causes:

• Under $1 minimum
• No payment method added
• Payment method not verified
• Network issue

Fixes:

1. Check Balance:

• At least $1.00 available?
• Check "Available" not "Pending"

2. Add Payment Method:

• Settings → Payment Methods
• Add bank or debit card
• Verify

3. Verify Bank Account:

• Check for micro-deposits
• Confirm in app
• May take 1-2 days

4. Try Again:

• Check internet
• Restart app
• Try later

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Authorization Hold Not Released

For Businesses:

Normal:

• Cancelled orders
• Hold released by Shaloz immediately
• Bank takes 1-7 days to remove

Not Our Control:

• Banks hold funds
• Even after release
• Contact bank if >7 days

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Missing Earnings (Drivers)

Check:

• In "Pending" balance?
• Becomes available in hours
• Complete delivery?

If Truly Missing:

• Contact help.shaloz.com immediately
• Provide order/delivery details
• They'll investigate

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Payout Delayed (Drivers)

Bank Transfer:

• Takes 1-3 business days
• Normal
• Weekends don't count
• Be patient

Debit Card:

• Usually instant
• Can take up to 30 minutes
• If >1 hour: Contact support

If Very Late:

• Check bank account details correct
• Contact help.shaloz.com

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Debit Card Declined (Drivers)

Why:

• Card expired
• Card cancelled
• Bank declined
• Daily limit reached

Fixes:

• Check card active
• Try different card
• Use bank account instead
• Contact your bank

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Can't Add Payment Method

Businesses:

• Card number correct?
• All required fields filled?
• Try different card
• Clear browser cache

Drivers:

• Routing number 9 digits?
• Account number correct?
• Try different method
• Update app

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Charged Twice

Rare But:

• Check order IDs
• May be two separate orders
• Contact help.shaloz.com
• Provide both charge details
• Refund if error

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Refund Requests

Businesses:

• Contact help.shaloz.com
• Provide order ID
• Explain situation
• They'll review

Drivers:

• Earnings from completed deliveries
• Non-refundable
• Disputes handled by support

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Auto-Payout Not Working (Drivers)

Check:

• Auto-payout enabled?
• Threshold reached?
• Payment method valid?
• Check email for error

Fix:

• Re-enable auto-payout
• Verify payment method
• Lower threshold
• Contact support

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Need Help?

Payment Issues: help.shaloz.com

Include: Transaction details, error messages, screenshots