Completing Pickups

Picking Up Packages from Businesses

How to successfully pick up packages and start delivery!

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Navigate to Pickup

After Starting Trip:

• Navigation automatically begins
• Follow turn-by-turn directions
• ETA shown
• Real-time traffic updates

Heading to:

• Business location
• Pickup location
• Store address

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Arriving at Pickup

When You Reach Location:

1. Park safely (don't block traffic)
2. Tap "I've Arrived" in app
3. Status changes to "Arrived at Pickup"

Finding the Location:

• Look for business name
• Check address matches
• Call business if can't find (button in app)

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Meeting the Business

Enter Business:

• Introduce yourself: "Hi, I'm [Name] with Shaloz"
• Show order number on phone
• Business will get package ready

Be Professional:

• Friendly and polite
• Quick and efficient
• Verify order details

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Verification Code

Business Gives You Code:

• 4-6 digit number
• Displayed in their portal
• Confirms correct driver

Enter Code in App:

1. Tap "Confirm Pickup"
2. Code entry screen appears
3. Type the code
4. Tap "Submit"

Code Validates:

• Correct: Pickup confirmed!
• Wrong: Try again or ask business

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Verify Package

Check:

• Correct order number
• Package looks intact
• Size matches description
• Fragile? Handle carefully

Ask Business:

• Any special instructions?
• Fragile items inside?
• Customer preferences?

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After Confirming Pickup

Status Updates:

• "En Route to Drop-off"
• Navigation switches to customer address
• ETA to customer shown

What to Do:

• Secure package in vehicle
• Head to customer address
• Follow navigation

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Multiple Packages

If Route Has Several Packages:

• All from same pickup location
• Load into vehicle
• Verify count matches app
• Organize by delivery order

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Pickup Problems

Problem: Can't Find Location

Solutions:

• Use navigation
• Call business (use in-app calling)
• Check address in app
• Ask nearby businesses

Problem: Business Closed

What to Do:

• Check hours
• Try calling
• Contact Shaloz support in app
• May need to cancel delivery

Problem: Wrong Verification Code

Try:

• Ask business for code again
• Check you're entering all digits
• Verify this is correct order
• Contact support if persistent

Problem: Package Not Ready

Options:

• Wait a few minutes
• Ask estimated time
• If too long, contact support
• May cancel and move to next delivery

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Tips for Smooth Pickups

Be On Time:

• Arrive within ETA
• Don't keep business waiting
• Call if delayed

Park Smart:

• Don't block entrances
• Use designated pickup areas
• Quick in and out

Communication:

• Let business know you've arrived
• Confirm order details
• Ask questions if unsure

Handle with Care:

• Treat all packages carefully
• Secure in vehicle
• Prevent damage during transport

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What to Bring

Into Business:

• Phone (with app open)
• Professional appearance
• Positive attitude

In Vehicle:

• Phone charger
• Hand sanitizer
• Bags/totes for small packages (optional)
• Dolly for heavy items (if you have larger vehicle)

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Time at Pickup

Average:

• 2-5 minutes typical
• Park, walk in, get package, verify, leave

If Longer:

• Don't stress
• Some businesses slower
• Better late than rushed

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After Pickup

Immediately:

• Package secure in vehicle
• Navigation to customer starts
• Focus on delivery
• See Article 4.5 for delivery steps

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Need Help?

Pickup Issues: Contact support in app

Can't Find Location: Use in-app calling to contact business

Questions: help.shaloz.com