Going Live with Production Mode

Switching to Real Deliveries - Production Mode

Ready to serve real customers? Let's go live!

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Before You Go Live

Checklist:

• Tested thoroughly in Sandbox mode
• At least 3-5 successful test orders
• Team trained on fulfillment process
• Pickup locations set up in portal
• Shipment zones configured
• Payment method added to portal account
• Webhooks configured (recommended)
• Ready for real customers!

Not Ready?

• Go back to Article 3.6 (Sandbox Testing)
• Practice more
• No rush!

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Step 1: Get Production API Key

In Shaloz Portal:

1. Log into portal.shaloz.com
2. Go to Settings
3. Scroll to "API Keys" section
4. Click "Create API Key"
5. Environment: Select "Production"
6. Name: "WooCommerce Production"
7. Click "Generate"
8. Copy the Public Key (starts with pk_live_)
9. Save it securely - you won't see it again!

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Step 2: Update WooCommerce Settings

Go to Plugin Settings:

1. WordPress → WooCommerce → Settings → Shipping
2. Click your shipping zone
3. Click "Shaloz Shipping"

Make These Changes:

1. Change Environment:

• API Environment: Change from "Sandbox" to "Production"

2. Update API Key:

• API Key field: Delete old Sandbox key
• Paste new Production key
• Should start with pk_live_

3. Test Connection:

• Click "Test Connection" button
• Should show: "API key is valid! Connection successful."
• If error, double-check you copied entire Production key

4. Save:

• Scroll to bottom
• Click "Save changes"
• Success message appears

You're Now Live!

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Step 3: Test with One Real Order

Don't Announce Yet - Test First:

Place a Real Test Order:

1. Use your own address (someone on your team)
2. Place real order on your store
3. Complete actual payment
4. This will be a REAL delivery!

Watch It Work:

1. Order appears in WooCommerce
2. Syncs to Shaloz Portal (Production mode)
3. You fulfill it (will charge your payment method)
4. Real driver accepts
5. Driver picks up from your location
6. Delivers to test address
7. Delivery completes!

Verify Everything:

• Order synced correctly
• Rate was accurate
• Driver found your location
• Delivery completed successfully
• WooCommerce updated to "Completed"
• Customer (you) received tracking updates

Problems?

• See Troubleshooting section below
• Fix before opening to all customers

All Good?

• Move to Step 4!

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Step 4: Go Fully Live

Announce to Customers:

• Update website: "Now offering same-day delivery!"
• Email subscribers about new shipping option
• Social media post
• Update product pages

Monitor Closely:

• First week: Check every order
• Watch for any issues
• Be ready to fulfill orders promptly
• Respond to customer questions

Customer Service Ready:

• Train team on Shaloz
• How to track orders
• How to cancel if needed
• Common questions (see FAQ)

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Best Practices for Launch

Soft Launch (Recommended):

• Don't advertise broadly at first
• Let organic orders come in
• Handle first 10-20 orders smoothly
• Then ramp up marketing

Monitor Dashboard:

• Check Shaloz Portal daily (multiple times)
• Fulfill orders promptly
• Watch for pending orders
• Track completion rates

Set Expectations:

• Delivery times are estimates
• Traffic can delay
• Be honest with customers
• Under-promise, over-deliver

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After Going Live

First Day:

• Check portal every hour
• Fulfill orders same-day
• Monitor customer feedback
• Fix any small issues immediately

First Week:

• Review all completed deliveries
• Check for patterns or problems
• Gather customer feedback
• Adjust if needed

First Month:

• Analyze delivery data
• Calculate costs vs revenue
• Optimize pickup locations if needed
• Expand coverage if successful

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Common Post-Launch Adjustments

If Getting Too Many Orders:

• Great problem to have!
• Consider hiring help for fulfillment
• Add team members in portal
• Optimize your packing process

If Not Getting Enough Orders:

• Check rates are competitive
• Verify shipping zones include key areas
• Market the fast delivery option
• Make method title appealing

If Delivery Costs Too High:

• Analyze delivery data
• Consider adding pickup location closer to customers
• Adjust shipment zones
• Contact help.shaloz.com about pricing

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Troubleshooting Production Issues

Problem: First Real Order Didn't Sync

Check:

1. Verify you switched to Production mode
2. Using Production API key (not Sandbox)
3. Portal toggled to Production (top-right)
4. Order status is "Processing" in WooCommerce
5. Check WooCommerce order notes for errors

Problem: Rate Much Higher Than Expected

Causes:

• Customer far from pickup location
• Production rates calculated differently than Sandbox
• Check Rate Calculator in portal to verify

Solutions:

• Add pickup location closer to that area
• Adjust shipment zones
• Communicate delivery areas clearly

Problem: Driver Can't Find Pickup Location

Fix:

• Verify pickup location address correct in portal
• Add special instructions if needed
• Call driver to provide directions
• Update address in portal for future orders

Problem: Customer Complains About Delivery

Common Issues:

• Wrong address provided
• Customer not home
• Package left in wrong place

Resolution:

• Check delivery photo proof
• Contact customer to resolve
• Issue refund if appropriate
• Adjust process to prevent repeat

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Switching Back to Sandbox (If Needed)

If You Need to Test Again:

Easy to Switch:

1. WooCommerce Settings → Shaloz Shipping
2. Change "API Environment" to "Sandbox"
3. Update API Key to Sandbox key
4. Save
5. Now in test mode again

When to Switch Back:

• Testing new features
• Training new team members
• Troubleshooting issues
• Never for real customer orders!

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Monitoring Success

Key Metrics:

• Number of orders using Shaloz
• Delivery completion rate
• Average delivery cost
• Customer feedback/ratings
• Revenue from Shaloz-enabled orders

Tools:

• Shaloz Portal dashboard
• WooCommerce reports
• Customer reviews

Review Monthly:

• Is Shaloz profitable?
• Are customers happy?
• Should we expand coverage?
• Any improvements needed?

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Need Help?

Production Issues?

• First order failed? Contact help.shaloz.com immediately
• Rates seem wrong? Use Rate Calculator to verify
• Technical problems? help.shaloz.com

Success Tips?

• help.shaloz.com
• We want you to succeed!

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 Congratulations!

You're now live with Shaloz same-day delivery!