Viewing Fulfillment Status

Check Delivery Status Right in WooCommerce

See exactly where every delivery is - without leaving WooCommerce!

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Where to See Status

In WooCommerce Order:

1. WordPress → WooCommerce → Orders
2. Click on any Shaloz order
3. Look for "Shaloz Fulfillment" box (right sidebar)
4. Shows current delivery status!

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Fulfillment Status Box

What's Shown:

Fulfillment ID:

• Unique ID for this delivery
• Example: ful_abc123456
• Use this when contacting support

Current Status:

• Shows where delivery is in process
• Updates automatically (with webhooks)
• Or click "Refresh Status" for latest

Driver Information (when assigned):

• Driver name
• Vehicle type and license plate
• Contact option

Action Buttons:

• Track Shipment
• Refresh Status
• Cancel (if delivery not completed)

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Understanding Each Status

Pending Fulfillment:

• Order synced to Shaloz Portal
• Waiting for you to fulfill it
• Action: Log into portal and fulfill

Sent for Delivery:

• You fulfilled in portal
• Payment processed
• System finding available driver
• Usually 1-5 minutes in this status

Assigned to Driver:

• Driver accepted delivery
• Driver preparing to head to pickup
• Driver info now visible
• Action: Prepare package for pickup

En Route to Pickup:

• Driver on the way to you
• ETA shown in tracking
• Action: Have package ready!

Arrived at Pickup:

• Driver at your location
• Waiting for package
• Action: Give package and verification code to driver

En Route to Drop-off:

• Driver has package
• Heading to customer
• ETA to customer shown
• Action: Nothing - driver's got it!

Arrived at Drop-off:

• Driver at customer location
• About to deliver
• Action: Almost done!

Completed:

• Package delivered successfully
• Photo proof captured
• Order automatically marked complete
• Action: Celebrate!

Cancelled:

• Delivery was cancelled
• No delivery occurred
• Check order notes for reason

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Using Track Shipment Button

Click "Track Shipment":

• Opens tracking page in new tab
• Shows real-time driver location on map
• Full timeline of status updates
• Estimated arrival time

Share with Customer:

• Copy tracking URL
• Email or message to customer
• They can watch driver's progress
• Builds excitement and trust!

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Refresh Status Button

When to Use:

• Status seems outdated
• Want latest update immediately
• Webhook delayed
• Just want to check

How It Works:

• Click "Refresh Status"
• Connects to Shaloz API
• Gets current status
• Updates display instantly
• New info appears in box

Use Cases:

• Customer calls asking "Where's my order?"
• Click Refresh → Get latest → Tell customer
• Quick and easy!

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Order Notes Timeline

Scroll Down in Order:

• Find "Order notes" section
• See chronological updates

Automatic Notes (with webhooks):

Nov 1, 2025 @ 3:47 PM
Shaloz: Delivery completed
View delivery proof

Nov 1, 2025 @ 3:25 PM
Shaloz: Package picked up from Main Warehouse

Nov 1, 2025 @ 3:08 PM
Shaloz: Driver John Smith assigned
Vehicle: Honda Civic (ABC123)

Nov 1, 2025 @ 3:05 PM
Shaloz: Order sent for delivery
Fulfillment ID: ful_abc123

Full History:

• Every status change recorded
• Timestamps accurate
• Useful for customer service
• Reference for disputes

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Viewing Delivery Proof

After Delivery Completes:

In Fulfillment Box:

• Status: Completed
• New button: "View Delivery Proof"
• Click to see photo

Delivery Proof Shows:

• Photo driver took at customer's door
• Timestamp of delivery
• GPS location where photo taken
• Confirms package delivered

Why It Matters:

• Evidence of delivery
• Resolves "didn't receive" disputes
• Shows package condition
• Professional documentation

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Customer Tracking

Customers Can Track Too:

Tracking Link in Order Email:

• Customer receives email after order
• Includes tracking link
• They click to see live updates

What Customer Sees:

• Current status
• Driver location (when en route)
• ETA
• Simple, customer-friendly view

Benefits:

• Reduces "where's my order?" calls
• Builds excitement
• Professional experience
• Happy customers!

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Troubleshooting

Problem: Fulfillment Box Not Showing

Possible Causes:

• Order doesn't use Shaloz shipping
• Plugin not activated
• Display issue

Fixes:

• Verify order has "Shaloz Shipping" method
• Check plugin is active
• Refresh page
• Try different browser

Problem: Status Not Updating

Check:

• Webhooks configured?
• Internet connection working?
• Delivery actually progressed in Shaloz?

Fixes:

• Click "Refresh Status" manually
• Check webhook setup (Article 3.8)
• Log into Shaloz Portal to verify actual status

Problem: "Track Shipment" Link Not Working

Possible Causes:

• Order not fulfilled yet
• Driver not assigned yet
• Network issue

Fixes:

• Wait for driver assignment
• Try refreshing page
• Check order is fulfilled in portal

Problem: Can't See Driver Info

Cause: Driver not assigned yet

When You'll See It:

• After order status changes to "Assigned to Driver"
• Usually 1-5 minutes after fulfillment
• Automatic - no action needed

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Best Practices

Check Regularly:

• Morning: Review pending orders
• Midday: Check active deliveries
• Evening: Confirm all completed

Customer Service:

• Use Refresh Status before answering customer questions
• Share tracking link proactively
• Check delivery proof if customer disputes

Record Keeping:

• Screenshot delivery proof for records
• Note any unusual situations in order notes
• Archive completed orders monthly

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Integration with Other Tools

Works With:

• WooCommerce order exports
• Email notifications (WooCommerce sends tracking link)
• Most WooCommerce themes and plugins
• Shipping label plugins (Shaloz handles delivery, you might still need product labels)

Note:

• Shaloz replaces shipping carrier for this order
• No need for USPS/UPS/FedEx labels
• Driver handles everything

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Need Help?

Status Display Issues?

• Refresh page
• Check plugin settings
• Contact help.shaloz.com

Tracking Questions?

• Verify order fulfilled
• Check driver assigned
• help.shaloz.com