API Key Errors

Fixing API Key Problems

Resolve API authentication issues!

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Error: "Invalid API Key"

Causes:

• Wrong key entered
• Extra spaces
• Copied incompletely
• Wrong environment

Fixes:

1. Re-Copy Key:

• Portal.shaloz.com → Settings
• Copy API key again
• Select all, copy
• No extra spaces

2. Paste Carefully:

• WooCommerce settings
• Clear old key
• Paste new key
• No spaces before/after

3. Match Environment:

• Sandbox key → Sandbox environment
• Production key → Production environment

4. Test Connection:

• Click "Test Connection"
• Should show success

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Error: "Unauthorized"

Causes:

• Using public key where secret needed (rare in plugin)
• Business ID mismatch
• Key deleted

Fixes:

• Regenerate key in Portal
• Use new key
• Test connection

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Error: "Connection Timeout"

Causes:

• Server can't reach Shaloz API
• Firewall blocking
• Network issue

Fixes:

• Contact web host
• Ask: "Can server make outbound API calls to api.shaloz.com?"
• May need to whitelist Shaloz
• Try again later (temporary)

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Key Format

Public Key:

• Starts with pk_
• pk_sandbox_ for testing
• pk_live_ for production
• Used in WooCommerce plugin

Secret Key:

• Starts with sk_
• Do NOT use in WooCommerce
• Server-side only
• Keep very secret

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Regenerating Keys

If Lost or Compromised:

1. Delete Old Key:

• Portal → Settings → API Keys
• Find old key
• Click "Delete"

2. Create New Key:

• Click "Create API Key"
• Select environment
• Copy immediately

3. Update WooCommerce:

• Paste new key
• Test connection
• Save settings

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Multiple Keys

You Can Have:

• Multiple keys per environment
• Different keys for different uses
• Label them clearly

Example:

• "WooCommerce Sandbox"
• "WooCommerce Production"
• "Custom App"

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Environment Mismatch

Common Mistake:

• Sandbox key in Production environment
• Or vice versa

Fix:

• Match them:
• Sandbox key → Sandbox environment
• Production key → Production environment

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Key Security

If Key Exposed:

1. Delete immediately
2. Generate new key
3. Update all integrations
4. Monitor for suspicious activity

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Testing Keys

Simple Test:

1. Enter key
2. Select environment
3. Click "Test Connection"
4. Should show success
5. If not: Key wrong or environment mismatch

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Need Help?

API Key Issues: help.shaloz.com

Can't Generate Key: Contact support

Include: Environment (Sandbox/Production), error message