Notifications & Alerts

Staying Updated with Notifications

Never miss an important delivery update! Shaloz automatically notifies you when things happen with your orders.

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Where You See Notifications

The Bell Icon (Top Right):

• Look for the bell icon in the header when you're logged into the portal
• Red badge shows number of unread notifications
• Example: Bell with "5" means 5 new updates

Click the Bell to:

• See all your recent notifications
• Read what happened
• Jump to specific orders
• Clear notifications

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What You Get Notified About

Order Events:

• New order created (from WooCommerce or manual entry)
• Order fulfilled successfully
• Driver assigned to your delivery
• Package picked up from your location
• Delivery completed
• Order cancelled

System Alerts:

• Payment processed
• Payment failed
• Connection issues
• Important account updates

Each Notification Shows:

• What happened (like "Driver John assigned to Order #1234")
• When it happened ("5 minutes ago", "2 hours ago")
• Order number (click to view order details)

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Notification Center Features

When You Click the Bell Icon:

Connection Status:

• Green "Connected" - You're receiving updates in real-time
• Red "Disconnected" - Temporary connection issue, will reconnect automatically

Last Updated:

• Shows when notifications were last refreshed
• Example: "Last updated: 2 minutes ago"

Notification List:

• Scroll through up to 50 recent notifications
• Blue dot = unread notification
• No dot = already read

Actions:

• Click notification → Opens related order
• Mark All Read → Clears all blue dots
• Refresh button → Manually check for new updates
• Settings (gear icon) → Change notification preferences

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Notification Settings

How to Access:

1. Click bell icon
2. Click gear/settings icon
3. Choose your preferences

Options:

Toast Notifications:

• What They Are: Small popup boxes that appear on screen when something happens
• Where They Appear: Bottom-right corner of your screen
• Example: "Driver assigned to Order #1234" pops up for a few seconds
• Turn On/Off: Toggle switch

Sound Alerts:

• What They Are: "Ding!" sound when notification arrives
• When to Use: If you want audio alerts for important events
• Turn On/Off: Toggle switch

Clear All Notifications:

• Button to delete all notifications from your list
• Useful for fresh start
• Doesn't affect actual orders - just clears the notification list

Your Preferences Are Saved:

• Settings stick even after you log out
• Each browser remembers your choice
• Set once, works forever

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Real-Time Updates

How It Works:

Automatic Updates:

• When a driver updates status in their app → You see notification instantly
• No page refresh needed
• No delay

WebSocket Connection:

• Fancy term for "always connected"
• You Don't Need to Do Anything - it just works
• If connection drops temporarily, it reconnects automatically

Cross-Tab Syncing:

• Open portal in multiple browser tabs? No problem!
• All tabs update at the same time
• Mark notification read in one tab → Marked read in all tabs

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Notification Examples

Example 1: Driver Assigned

 Driver Assigned
Order #1234 has been assigned to driver John Smith
Vehicle: Honda Civic (ABC123)
2 minutes ago

What to Do: Nothing! Driver is on the way to pick up the package.

Example 2: Delivery Completed

Delivery Completed
Order #1234 delivered successfully
Customer: Jane Doe, 123 Main St
15 minutes ago

What to Do: Celebrate! Order is done. WooCommerce will update automatically.

Example 3: Payment Processed

 Payment Captured
$12.50 charged for Order #1234
Last 4 digits: ****4242
Just now

What to Do: Note for your records. Delivery fee charged successfully.

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Managing Notifications

Mark as Read:

• Click notification to open order → Automatically marks as read
• Blue dot disappears

Mark All Read:

• Click "Mark All Read" button
• Clears all blue dots at once
• Useful at end of day

Delete All:

• Settings → "Clear All Notifications"
• Starts fresh
• Notifications come back as new events happen

Keep Notifications:

• List holds up to 50 recent notifications
• Older ones automatically removed
• Recent activity always visible

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Notification Tips

For Busy Days:

• Enable sound alerts so you hear when orders come in
• Check notifications regularly (every hour)
• Mark all read at end of day

For Quiet Periods:

• Toast notifications might be enough
• Sound off if it's distracting
• Check once or twice a day

For Team Members:

• Each person has their own notification preferences
• Set what works for you
• Team members only see notifications for their assigned pickup locations

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Troubleshooting Notifications

Problem: Not Receiving Any Notifications

Fixes:

1. Check connection status:
2. Click bell icon
3. Should say "Connected" in green
4. If red/disconnected, refresh page
5. Check your settings:
6. Make sure notifications not accidentally disabled in Settings
7. Refresh the page:
8. Sometimes helps reconnect
9. Try different browser:
10. Clear cache and cookies
11. Chrome, Firefox, or Safari work best

Problem: Bell Icon Doesn't Show Number

Fixes:

• Click bell icon anyway - notifications might still be there
• Refresh page
• Check if browser notifications are blocked in browser settings
• Clear browser cache

Problem: Toast Notifications Not Appearing

Check:

• Bell icon → Settings → Make sure Toast Notifications toggle is ON
• Check browser isn't blocking pop-ups
• Some ad blockers block toasts - try disabling temporarily
• Notifications still appear in bell icon list even if toasts don't pop up

Problem: Sound Alerts Not Working

Check:

• Bell icon → Settings → Sound Alerts toggle is ON
• Computer volume isn't muted
• Browser has permission to play sounds
• Some browsers block sound by default - check browser settings

Problem: "Disconnected" Status Won't Go Away

Fixes:

1. Refresh the page (often reconnects automatically)
2. Check your internet connection
3. Log out and log back in
4. Try different browser
5. Contact help.shaloz.com if persists

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Best Practices

Stay Informed:

• Check notifications several times per day
• Enable sound alerts during busy hours
• Mark all read daily for clean slate

Don't Miss Important Updates:

• Turn on toast notifications for driver assignments
• Sound alerts help catch your attention
• Check before leaving for the day

Keep It Organized:

• Mark notifications read after viewing
• Clear all at end of week
• Don't let unread count get overwhelming

For Multiple Team Members:

• Each sets their own preferences
• Important updates seen by everyone with access
• Coordinate who monitors notifications

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Email Notifications (Future)

Coming Soon:

• Optional email notifications
• Get delivery updates by email
• Configure in Settings when available

For Now:

• In-portal notifications only
• Check bell icon regularly

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Need Help?

Notifications Not Working?

• Check connection status (green = good)
• Refresh page
• Try different browser
• Contact help.shaloz.com

Questions About Settings?

• help.shaloz.com
• We'll help you set up perfect notification preferences!