Payment Methods & Auto-Payout

Managing How You Pay and Get Paid

Set up payment methods for smooth transactions!

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For Businesses

Payment Methods:

• Credit/debit cards
• For paying delivery fees
• Stripe secure processing

Adding Card:

1. Portal → Settings → Payment Methods
2. Click "Add Payment Method"
3. Enter card details:
4. Card number
5. Expiry
6. CVV
7. Billing ZIP
8. Save
9. Card verified by Stripe

Multiple Cards:

• Add several cards
• Set one as default
• Switch as needed
• Backup options

Default Card:

• Used automatically for fulfillments
• Set in payment methods list
• Click "Set as Default"

See Article 2.9 for full details

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For Drivers

Payment Methods:

• Bank accounts
• Debit cards
• For receiving earnings

Adding Bank Account:

1. App → Settings → Payment Methods
2. "Add Bank Account"
3. Enter:
4. Routing number (9 digits)
5. Account number
6. Account type (checking/savings)
7. Save
8. Verify (micro-deposits may be sent)

Adding Debit Card:

1. Settings → Payment Methods
2. "Add Debit Card"
3. Enter card details
4. Save
5. Instant verification

Primary Method:

• Used for auto-payouts
• Set one as primary
• Can change anytime

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Auto-Payout (Drivers)

What Is It:

• Automatic daily payouts
• When balance reaches threshold
• No manual cash-outs needed
• Set it and forget it!

Setting Up:

1. Settings → Auto-Payout
2. Toggle "Enable Auto-Payout" ON
3. Set threshold: $50, $100, $200, etc.
4. Choose payment method
5. Save

How It Works:

• Balance reaches $100 (example)
• Automatic payout triggered
• Money sent to chosen method
• Happens daily
• Email confirmation

Benefits:

• Never forget to cash out
• Regular income
• Consistent schedule
• Peace of mind

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Cash Out (Drivers)

Manual Payouts:

• Anytime withdrawals
• Minimum $5.00
• To any saved method

See Article 4.7 for full cash-out guide

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Payment Security

Stripe Integration:

• Industry-leading security
• PCI-compliant
• Encrypted data
• No card numbers stored by Shaloz

Your Security:

• Use strong passwords
• Don't share account
• Monitor transactions
• Report issues immediately

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Deleting Payment Methods

Businesses:

• Can't delete only card
• Must have at least one
• Delete in Settings → Payment Methods

Drivers:

• Keep at least one method
• Delete old methods
• Update if card expires

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Updating Payment Info

Card Expired:

1. Add new card with updated expiry
2. Set as default
3. Delete old card
4. Continue as normal

Changed Banks:

1. Add new bank account
2. Verify
3. Set as primary
4. Delete old account

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Troubleshooting

Problem: Card Declined

Fixes:

• Check card not expired
• Verify sufficient funds/credit
• Check billing ZIP correct
• Contact your bank
• Try different card

Problem: Can't Add Bank Account

Check:

• Routing number 9 digits
• Account number correct
• Account active
• Try again

Problem: Auto-Payout Not Working

Verify:

• Auto-payout enabled
• Threshold reached
• Payment method valid
• Check email for errors

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Best Practices

Businesses:

• Keep backup payment method
• Update before cards expire
• Monitor charges
• Use business credit card

Drivers:

• Add both bank and debit card
• Use bank for regular payouts (free)
• Use debit for instant needs
• Set auto-payout for consistency

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Need Help?

Payment Issues: help.shaloz.com

Card Declined: Contact your bank

Auto-Payout Questions: help.shaloz.com