Completing Drop-offs

Delivering to Customers

Final step - deliver the package and get paid!

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Navigate to Customer

After Pickup:

• Navigation automatically updates
• Heading to customer address
• Follow turn-by-turn directions
• ETA to customer shown

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Arriving at Delivery Location

When You Reach Address:

1. Park safely
2. Tap "I've Arrived" in app
3. Status: "Arrived at Drop-off"

Find the Right Location:

• Check house number
• Look for apartment/unit number
• Verify address matches

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Contacting Customer

If Needed:

• Tap "Call Customer" in app
• Anonymous number (customer doesn't see your real number)
• Ask for directions, gate code, etc.
• Professional and friendly

When to Call:

• Can't find address
• Gate/building locked
• Need access instructions
• Customer not home

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Handing Off Package

Customer Home:

1. Ring doorbell or knock
2. Wait for customer
3. Say: "Delivery from Shaloz!"
4. Hand package to customer
5. Wish them a nice day!

Customer Not Home:

• Check delivery instructions in app
• Leave in safe place if allowed:
• Front porch
• Behind planter
• Hidden from street
• Follow any special instructions
• Do NOT leave if instructions say "Hand to customer only"

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Taking Photo Proof

Required for Every Delivery:

Take Clear Photo:

• Package at delivery location
• Door/address visible if possible
• Good lighting
• Package clearly shown

Photo Confirms:

• Package delivered
• Condition on delivery
• Location
• Timestamp

Tips:

• Step back for context
• Show house number if visible
• Make sure package in frame
• Not blurry

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Completing Delivery

After Photo:

1. Tap "Complete Delivery"
2. Photo uploads
3. Delivery marked complete!
4. Earnings instantly added to balance!

Success Screens:

• "Delivery Completed!"
• Earnings shown: +$12.50
• On to next delivery or go offline

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Delivery Instructions

Check App for:

• "Leave at door"
• "Ring doorbell"
• "Don't ring - baby sleeping"
• Gate codes
• Unit numbers
• Special requests

Follow Instructions:

• Customers appreciate it
• Better ratings
• Professional service

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Apartment Deliveries

Tips:

• Get building number first
• Find correct entrance
• Use directory for unit location
• Call customer if lost
• Take photo at apartment door

Security Buildings:

• Call customer for access
• Wait for them to buzz you in
• Or use provided code

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Multiple Deliveries

If You Have Several:

1. Complete current delivery
2. App shows next destination
3. Navigate to next address
4. Repeat process
5. Complete all deliveries

Organize Packages:

• Check order in app
• Keep packages sorted
• Grab correct package for each stop

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Delivery Problems

Problem: Customer Not Home, Can't Leave Package

Solutions:

• Call customer (in-app calling)
• Wait a few minutes
• Check instructions
• If can't deliver: Contact support
• May need to return to business

Problem: Wrong Address

What to Do:

• Call customer
• Get correct address
• Navigate to new location
• Update in app if possible
• Contact support if far away

Problem: Customer Refuses Package

Rare But:

• Ask why
• Try to resolve
• If they insist: Contact support
• Don't force delivery
• Return to business if directed

Problem: Can't Find Address

Try:

• Check GPS location
• Call customer
• Check nearby houses
• Look for landmarks
• Ask neighbors (politely)

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Safety

Stay Safe:

• Trust your instincts
• Don't enter homes
• Stay in well-lit areas
• If uncomfortable, contact support

Parking:

• Don't block driveways
• Obey parking signs
• Quick delivery = less parking issues

Personal Safety:

• Keep vehicle locked
• Be aware of surroundings
• Deliver during daylight when possible

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Customer Service

Be Professional:

• Friendly greeting
• Handle package carefully
• Follow instructions
• Respectful

Customer Not Happy?

• Stay calm
• Apologize if appropriate
• Offer to help
• Contact support if needed
• Don't argue

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After Delivery

Immediate:

• Delivery complete
• Payment in your account
• Move to next delivery or go offline

Check Earnings:

• Tap earnings panel
• See new balance
• Available to cash out!

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Tips for Great Deliveries

Speed:

• Be efficient but not rushed
• Safety first, speed second
• Follow traffic laws

Communication:

• Update customer if delayed
• Call if lost
• Professional tone

Care:

• Handle packages gently
• Place securely at door
• Protect from weather if possible

Photos:

• Always take photo
• Clear and well-lit
• Shows delivery completion

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After Your Shift

End of Day:

• Complete all active deliveries
• Go offline
• Cash out earnings
• Review day's work

See Article 4.7: Tracking Earnings & Getting Paid

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Need Help?

Delivery Issues: In-app support

Can't Find Customer: Use in-app calling

Questions: help.shaloz.com