Can't Login or Receive Verification Code

Login Problems - Quick Fixes

Can't login? Here's how to fix it!

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Problem: SMS Code Not Arriving

Fixes:

1. Check Phone Number:

• Entered correctly?
• Include area code
• US number format
• No typos

2. Wait 60 Seconds:

• Code takes time to arrive
• Network delays
• Be patient

3. Check Phone Signal:

• Cellular signal strength
• Not in airplane mode
• WiFi doesn't help SMS

4. Resend Code:

• Tap "Resend Code"
• Available after 60 seconds
• New code sent

5. Try "Call Me":

• Tap "Call Me Instead"
• Receive voice call
• Code read aloud
• Alternative to SMS

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Problem: "Phone Number Not Found"

Meaning: Account doesn't exist

Fixes:

• Check number correct
• Try signing up instead
• Number changed? Contact support
• Used different number? Try that

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Problem: Code Expired

Why: Codes expire after 10 minutes

Fix:

• Request new code
• Enter faster next time
• No penalty

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Problem: Code Not Working

Checks:

• All 6 digits entered
• No spaces
• No typos
• Not expired

Fix:

• Request fresh code
• Try again carefully

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Problem: Account Locked

Why: Too many failed attempts

Fix:

• Wait 15-30 minutes
• Try again
• Contact help.shaloz.com if persists

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Problem: SMS Blocked

Check:

• Phone didn't block Shaloz number
• Check blocked messages
• Phone settings → Blocked numbers

Fix:

• Unblock if needed
• Try again

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Network Issues

If Phone Has Issues:

• Restart phone
• Toggle airplane mode on/off
• Check carrier service working
• Try different location

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International Numbers

If Outside US:

• May not receive SMS
• Try "Call Me" option
• Contact support for help
• US numbers only supported

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Still Can't Login?

Contact Support:

• help.shaloz.com
• Provide phone number (don't include code)
• Explain issue
• They'll help verify account