Shipping Method Not Showing at Checkout

Shaloz Not Appearing at Checkout

Why customers don't see Shaloz option and how to fix!

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Problem: Shaloz Not Showing

Common Causes:

1. Plugin Not Enabled:

• WooCommerce → Settings → Shipping
• Click zone → Click Shaloz Shipping
• Check "Enable Shaloz Shipping" box
• Save changes

2. Wrong Environment:

• Using Sandbox key in Production
• Or vice versa
• Match key to environment
• Test connection

3. Customer ZIP Not Served:

• Shaloz doesn't deliver there
• Outside your shipment zones
• Too far from pickup location
• This is normal!

4. Customer Not in USA:

• Shaloz US only
• International addresses won't see Shaloz
• Expected behavior

5. No ZIP Entered:

• Customer must enter full address
• Including ZIP code
• Before shipping methods calculate

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Testing

Test Yourself:

1. Add product to cart
2. Go to checkout
3. Enter test address:
4. Use ZIP you know you serve
5. In USA
6. Complete address
7. Should see Shaloz

If Still Not Showing:

• Continue troubleshooting below

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Check Shipping Zone

Verify Shaloz in Zone:

1. WooCommerce → Settings → Shipping
2. Click your zone
3. See "Shaloz Shipping" in methods list?
4. If not: Add it
5. If yes: Click to configure

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Check API Connection

Test Connection:

1. Shaloz Shipping settings
2. Click "Test Connection"
3. Should show success
4. If error: Fix API key

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Check Shipment Zones

In Shaloz Portal:

1. portal.shaloz.com
2. Shipment Zones page
3. Is customer ZIP in your zones?
4. If not: Add it
5. Test again

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Debug Mode

Enable Logging:

1. Shaloz Shipping settings
2. Enable "Debug Mode"
3. Save
4. Try checkout again
5. Check logs:
6. WooCommerce → Status → Logs
7. Look for Shaloz log
8. See error messages

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Common Error Messages

"Invalid API Key":

• Fix: Enter correct key
• Match environment

"Service not available":

• Customer ZIP not served
• Normal - they use other shipping

"Connection timeout":

• Server can't reach Shaloz API
• Contact web host

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Other Checks

Plugin Activated?

• Plugins → Installed Plugins
• Shaloz shows "Active"?

WooCommerce Working?

• Other shipping methods showing?
• If nothing shows: WooCommerce issue

Cache:

• Clear WooCommerce cache
• Clear site cache
• Test in incognito window

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Need Help?

Still Not Showing: help.shaloz.com

Include: ZIP code tested, error messages from logs