Orders Not Syncing from WooCommerce

WooCommerce Orders Not Appearing in Portal

Fix order sync issues!

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Problem: Order Not in Portal

Check Order Status:

• WooCommerce → Orders
• Find order
• Status must be "Processing"
• "Pending Payment" won't sync

Fix:

• Manually change to "Processing"
• Should sync automatically

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Verify Plugin Configuration

Check Settings:

1. WooCommerce → Settings → Shipping → Shaloz
2. Plugin enabled?
3. API key correct?
4. Environment correct (Sandbox/Production)?
5. Test connection shows success?

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Check Portal Environment

Match Environments:

• WooCommerce: Sandbox
• Portal toggle: Sandbox (top-right)
• Both must match!

If Mismatched:

• Switch portal to correct environment
• Order should appear

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Check Order Notes

In WooCommerce Order:

• Scroll to "Order notes"
• Look for Shaloz messages
• Errors shown here
• May say "Fulfillment created: ful_123"

If Error Message:

• Note the error
• Fix the issue
• Try manually syncing (if available)

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Manual Sync

Some Versions:

• "Sync to Shaloz" button in order
• Click to manually send
• Check portal after

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API Key Issues

Verify Key:

• Correct key for environment
• Copied entirely
• No extra spaces
• Test connection succeeds

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Webhooks Not Related

Note:

• Webhooks are Shaloz → WooCommerce
• Not WooCommerce → Shaloz
• Webhook issue wouldn't prevent order creation
• Order creation uses API key

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Debug Logs

Check Logs:

1. Enable Debug Mode
2. WooCommerce → Status → Logs
3. Find Shaloz log file
4. Look for order creation attempts
5. See error messages

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Common Fixes

1. Change Status to Processing:

• Most common fix
• Order must be "Processing"

2. Correct API Key:

• Match environment
• Test connection

3. Environment Mismatch:

• Portal and plugin both Sandbox
• Or both Production

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Re-Sync Order

If Lost:

• Cancel order in WooCommerce
• Create fresh order
• Should sync properly

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Need Help?

Sync Issues: help.shaloz.com

Include: Order number, error from logs